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| Shipping & Returns |
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Delivery terms: Shipping costs valid only for European countries. Transport costs for other countries will be quoted individually.
- Parts purchased in our e-market will be sent to a customer by courier service.
- Parcels upto 2 kg, by national economic or priority mail.
- Delivery time: 4-5 business days - courier an priority mail. Economic 10-14 days.
Starting June 1, 2010 we stopped the cooperation with the GLS (General Logistics Systems). Reason: The worse conditions for cooperation with the deteriorating quality of services and avoidance of liability for damage to the contents of parcels.
For the same reason, we do not accept any return sent to us through the GLS.
Claims:
Our parcels are insured up to the invoice value.
In the case of apparent damage to the packaging of a consignment, the consignee is obliged to verify the contents of the consignment in the presence of the supplier. If they find damage to the contents of the consignment, the supplier must draw up a report of damage in shipment.
This report is necessarily required to recognize the complaint.
All complaints concerning damage to items during transport will be considered solely on the basis of this document.
Concerns the supply and return.
Returns
If goods where delivered in accordance to an order, but customer would like return them, TRAMAT will take off 15% from received payment amount, and amount paid for transport cost, when returning payment to customer.
The equivalent for returned goods, we pay within 10 days of receipt of goods to the designated bank account. NOTE! Returned parts can not be used or damaged.
Do not accept returns that have not been agreed, or sent at our expense.
Responsibility for the safe packing to return goods passes to the sender.
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